University of Charleston

Technology Services provides students, faculty, and staff, as well as the extended community, access to institutional resources through technology-enabled environments.

It supports the use of technology to expand both access to and the scope of academic programs by assisting faculty in the creation of technology-enhanced offerings and capabilities, and provides direct support to University-owned computers.

Please note: IT Services is not available for personally owned computers. Students needing assistance should contact the manufacturer of their device. Limited troubleshooting assistance is available to students for network connectivity issues.

 

The IT Help Desk offers assistance to University of Charleston faculty, staff, and students with  technology-related issues and requests.

 

The use of University computing resources is a privilege extended to authorized students, employees, alumni and other individuals for legitimate purposes related to education, public service, research, and administration.

By using any University computing resource, the user agrees to abide by all applicable laws, copyright and licensing requirements, and University policies.

Users of University computing resources further agree not to utilize those resources for illegal, malicious, or destructive purposes or intentionally damage or disrupt any University computing resource or process.

Failure to comply with these regulations will result in disciplinary action including but not limited to restitution, restrictions, reprimand, suspension, probation, expulsion, termination, and legal or civil action.

Additional restrictions may be imposed by the department providing access to computer resources.

For additional information regarding the appropriate and authorized use of University computing resources, please see the University of Charleston Computing Guidelines.

Information Technology provides eLearn, myUC and email support for students. The student technology resource area provides support and self-help tutorials for technologies used by students at UC.

 

Support Services Hours and Contact

Monday – Friday
7 am – 8 pm EST
304-357-4357 (HELP)

help@ucwv.edu

 

When contacting the department, please have the following information ready:

  • Browser (ex: Internet Explorer, Firefox, Chrome, Safari)
  • Operating System
  • Connection Speed/Type
  • Course ID and the name of the faculty member teaching the course
  • Brief, detailed description of the problem (ex: test locked out; cannot upload Assignment #3; broken link in Week 4)
  • Try to capture screenshots of the error, if possible

 

If you leave a message outside of normal business hours, they will try to respond the following business day. Normal response time is within a few hours, but may be longer during busy times (at the beginning and end of the semester).