Technology Services
Providing access to, and support for, UC technology resources.
The IT Department provides a secure and stable technology infrastructure to support teaching, UC services, and student life while also providing technology support to the UC community.
The UC Help Desk
The Help Desk serves as the single point of contact between students, faculty, staff and the Information Technology Department. (You must be a member of the UC community to access Help Desk services.)
Please note: Support for personally owned devices (including mobile phones) is limited to email setup and network connection.
Audiovisual Services
AV services assist students, faculty and on-campus public event organizers with the equipment and expertise necessary for making presentations or developing multi-media projects.
For assistance, call 1-304-357-HELP (4357) or 1-855-248-3416. You can also send an email to help@ucwv.edu.
The Help Desk is open 7:30 am – 6:00 pm, five days a week, when classes are in session and is closed for University holidays and other official UC closures.
The use of University computing resources is a privilege extended to authorized students, employees, alumni and other individuals for legitimate purposes related to education, public service, research, and administration.
By using any University computing resource, the user agrees to abide by all applicable laws, copyright and licensing requirements, and University policies.
Users of University computing resources further agree not to utilize those resources for illegal, malicious, or destructive purposes or intentionally damage or disrupt any University computing resource or process.
Failure to comply with these regulations will result in disciplinary action including but not limited to restitution, restrictions, reprimand, suspension, probation, expulsion, termination, and legal or civil action.
Additional restrictions may be imposed by the department providing access to computer resources.
For additional information regarding the appropriate and authorized use of University computing resources, please see the University of Charleston Computing Guidelines.
Information Technology provides eLearn, myUC and email support for students. The student technology resource area provides support and self-help tutorials for technologies used by students at UC.
Contact the Help Desk if you:
• Are having trouble with any of your accounts
• Need access to files or printers
• Cannot connect to the network or something on your computer isn’t working
properly
• Would like to know about options for sharing files, email, or calendars
• Need to purchase software or equipment
• Need service or advice about your personal computer or safe computing
practices
• Think you have a virus or other computer problem
• Want to report a problem or place a request concerning a campus telephone
• Having a computer problem in a campus lab or classroom
• Have questions about software licensing or availability
• Have a computing need and don’t know who to ask or where to begin
Need Additional Information
• Classroom technology support
• Campus telephones and voicemail support
• eLearn [Moodlerooms] support
• Report problems with streaming video service
Password Resets
Password Resets are available during all hours of Help Desk operation for college passwords. Any community member can also reset his or her own password at http://my.ucwv.edu, by clicking the Change Password link.
Support Services Hours and Contact
Monday – Friday
7:30 am – 6:00 pm EST
304-357-4357 (HELP)
When contacting the department, please have the following information ready (if applicable to your problem):
- Browser (ex: Internet Explorer, Firefox, Chrome, Safari)
- Operating System
- Connection Speed/Type
- Course ID and the name of the faculty member teaching the course
- Brief, detailed description of the problem (ex: test locked out; cannot upload Assignment #3; broken link in Week 4)
- Try to capture screenshots of the error, if possible
If you leave a message outside of normal business hours, they will try to respond the following business day. Normal response time is within a few hours, but may be longer during busy times (at the beginning and end of the semester).
PC (Windows) Systems
- Windows 10 or greater
- 256GB storage, 512GB recommended
- Intel Core i5 or Greater
- 8GB of RAM, 16GB recommended
- Integrated Video Card or Greater
- Integrated camera, microphone & speakers
Apple (Mac) Systems
- Mac OS Monterey 12.0 or greater
- 256GB storage, 512GB recommended
- Intel Core i5, Apple M1 or greater processor
- 8GB of RAM, 16GB recommended
- Integrated Video Card or Greater
- Integrated camera, microphone & speakers
UC Students receive access to the Microsoft Office 365 suite for FREE!
UC does not support end-user equipment and/or software, only applications required for your success in class.
Please note:
- Google Chromebook, iPads, and mobile phones do not support and/or run many required applications for UC classwork.
- A minimum internet upload speed of 10 Mbps is recommended for using Proctorio.
Applied Computer Science — Accounting — Business Analytics — Data Analytics — Sports Analytics
- Processor: Intel i7 (7th gen) recommended i9 or AMD Ryzen 7 recommended AMD Ryzen 9
- Operating System – Microsoft Windows 10 or later
- Memory: 16 GB or greater
- Storage: 512 GB SSD or greater (Minimum of 20 GB of available disk space)
- Integrated camera, microphone & speakers
Digital Media and Design
- Processor: Apple or PC – Intel or AMD Quad Core Processor
- Operating System: latest OS (Microsoft Word 10 or later, Mac OS Ventura)
- Memory: 16 GB Ram
- Graphics: 2 GB of GPU VRAM
- Storage: 512 GB SSD or greater (Minimum of 15 GB of available disk space)
- Resolution: 1920 x 1080
- Integrated camera, microphone & speakers