Frequently Asked Questions
*last updated on June 18, 2021
General Campus Information
Is campus open?
Is there anything I need to do before coming to campus?
Yes. All employees and students will participate in training that describes UC’s health and safety practices. All employees and students must complete online health and safety training on the SafeCollege platform. They must also complete daily health checks using the LiveSafe app. In addition, all non-vaccinated employees and students need to test negative for COVID-19 before coming to campus or upon arrival. Emails will provide instructions on COVID-19 training, testing, vaccinations, and daily health checks.
Are visitors allowed on campus?
Yes. Admissions and prospective student-athlete visits are welcomed by appointment. All visits should be scheduled in advance. All other guests must be met by their campus host. The Campus Safety and Security Office can provide assistance.
Please see the “Can I attend athletic events?” FAQ for information on attendance at athletic competitions.
Who should I contact about technology issues?
Contact the Help Desk at email@example.com.
COVID-19 Vaccines & Testing
Should I get a COVID-19 vaccine before the Fall 2021 semester?
Yes. COVID-19 vaccination is required for all campus-based students. Employees are strongly encouraged to be vaccinated. Vaccine clinics will be available on both campuses prior to the start of the Fall 2021 semester for anyone who has not yet been COVID-19 vaccinated. Vaccine availability in the United States can be accessed at Vaccines.gov and through local health departments.
Are there specific vaccines I need to get?
Students and employees should receive all prescribed doses of a U.S. Food and Drug Administration (FDA) approved vaccine. If an individual has received all required doses of a different vaccine authorized by the World Health Organization (W.H.O.) they will not need to be revaccinated with an FDA approved vaccine. If an individual has not received all doses of a different vaccine authorized by the W.H.O., or they have received a vaccine not authorized by the W.H.O., they will need to be vaccinated with an FDA approved vaccine prior to the start of the Fall 2021 semester.
What are the benefits of being vaccinated?
Having the UC community vaccinated will enable students to have the fewest COVID-19 related restrictions while ensuring everyone’s health and safety. Specific benefits to those vaccinated include:
- Not having to wear masks or face coverings on campus
- No visitor restrictions in the residence halls
- Not having to participate in COVID-19 testing prior to the start of the Fall semester
- Not having to participate in weekly COVID-19 surveillance testing
- Not needing to quarantine if they are asymptomatic and have been in high-risk contact with someone known to have COVID-19
Can a Beckley or Charleston student request a COVID-19 vaccine exemption?
Students may apply for a medical exemption for any required vaccine, including the COVID-19 vaccine, by completing the form available on the UC Immunization Policy webpage and returning it to Vice President and Dean of Students Virginia Moore. Exemption requests must be submitted at least one week before the student’s scheduled move-in date, or one week before the start of the Fall semester, whichever is earliest. Any student who receives an exemption and is not COVID-19 vaccinated must do the following:
- Complete a COVID-19 liability waiver
- Participate in COVID-19 testing prior to the start of the Fall semester
- Participate in weekly COVID-19 surveillance testing throughout the semester
- Quarantine if they have been in high-risk contact with someone known to have COVID-19 as instructed by the local health department and the UC Virtual Command Center
Do fully online and remote students need to be vaccinated?
No. Vaccinations are only required for students who will attend classes in Beckley or Charleston.
Do I have to have a COVID-19 test before the Fall 2021 semester?
Non-vaccinated individuals are required to be COVID-19 tested at the start of the semester on both the Beckley and Charleston campuses. Anyone who tests positive should notify UC at COVIDfirstname.lastname@example.org and should not come to campus until authorized to do so.
Is UC conducting surveillance testing?
Yes. All non-vaccinated individuals must participate in the weekly COVID-19 surveillance testing program. Such employees and students will be randomly selected for weekly. Participation is mandatory.
Who do I contact if I am not feeling well or am exhibiting COVID-19 symptoms?
Anyone who is experiencing COVID-19 symptoms, even if they have been vaccinated, should seek medical attention, and be tested for COVID-19 if prescribed. Anyone testing positive should report their test results to COVIDemail@example.com. They should not come to campus until authorized to do so by their local health department and the University’s Virtual Command Center.
What happens if a student or employee tests positive for COVID-19?
In the event a UC student or employee tests positive for COVID-19 they will follow the COVID-19 Testing Policy & Process (found under Helpful Links). The student or employee will be contacted by the Virtual Command Center with isolation instructions and contract tracing will begin. UC will work with the local health department in accordance with all regulatory guidance and applicable laws to ensure that contact tracing occurs if a Beckley or Charleston campus employee or student tests positive for COVID-19.
What are my options if for health and safety reasons I cannot or choose not to attend in-seat classes?
Undergraduate students scheduled to attend classes on the Beckley or Charleston campus who for health and safety reasons are unable to come to a UC campus for the entire semester may apply to engage remotely. Such students should complete a form accessed via this URL: https://tinyurl.com/UCremotelearning. Students will receive notification whether their request is approved, and if so, they will also receive an update of the financial implications of the change in status. Program directors and advisors will be notified of which students need to have their schedule reviewed for changes, and faculty members will be notified of students who will be accessing their course sections via Flex Connect 100% remotely.
Will newly admitted students who no longer wish to attend UC receive a refund?
Newly admitted students who no longer wish to attend UC for health and safety reasons may request a deposit refund to the Admissions Office.
Other Health & Safety Information
What measures are being taken to ensure people on campus are healthy?
All UC community members must take responsibility for monitoring their daily health for their own benefit and the safety of their fellow UC community members. All employees and students are required to perform a daily health self-assessment using the LiveSafe app. Everyone should take their temperature before leaving home or their residence hall each day as part of the daily health screening.
Do I have to wear a face mask or face covering?
Vaccinated individuals do not need to wear masks or face coverings on campus. They are free and encouraged to do so if they wish. Non-vaccinated employees must wear face masks/coverings at all times in all campus buildings with the exception of individual offices with no visitors present. Non-vaccinated students with approved exemptions are encouraged to wear face masks/coverings when indoors on campus.
What about cleaning campus?
All common areas will be cleaned daily. Surfaces frequently touched by multiple people, such as door handles, bathroom surfaces, and handrails, will be cleaned with soap and water or another detergent at least daily when facilities are in use. Supplies will be available so that certain high-use surfaces and objects in public spaces, such as recreation equipment, telephones, common printers and copiers, and point of sale keypads, can be cleaned and disinfected before each use.
Is UC practicing physical distancing?
Yes. Classrooms, workspaces, and gathering spaces are configured and managed to allow for three (3) feet distances. Meetings should be conducted electronically when possible and productive. If meetings cannot be conducted virtually, participants should be positioned three (3) or more feet apart. If an indoor in-person meeting is preferred, requests should be made to the appropriate Director, Dean, Vice President, or Executive Vice President for approval. Maximum occupancy of campus spaces has been marked.
Will personal protective equipment (PPE) be provided?
Yes. Hand hygiene supplies are readily available throughout campus. Gloves, gowns, and other personal protective equipment necessary for labs and health care program training and for custodial, dining, and maintenance services will be provided.
Are there any travel restrictions?
Travel may be approved for admissions, recruiting, athletic, and professional development purposes. Only those fully vaccinated will be approved for University travel. Students with a medical exemption wishing to travel must seek approval from the Virtual Command Center. All travel must be authorized by a Vice President or Executive Vice President.
December 2021 Commencement
When is December 2021 Commencement?
Saturday, December 11, 2021.
How will the Spring 2021 commencement ceremonies be conducted?
At this time the commencement ceremony format will be in-person. Depending on the number of graduates participating, multiple ceremonies may be held.
Who can participate in the Spring 2021 commencement ceremonies?
Students who will complete their degree requirements in the Sumer 2021 and Fall 2021 semesters may participate – and have successfully applied for graduation.
Can graduates invite visitors?
Yes, each graduating student can invite up to four (4) visitors to attend the ceremony in which they are participating.
Will the ceremonies be live streamed?
Yes. Each ceremony will be live streamed so that others may enjoy the events virtually.
What if I graduated in 2019 or 2020?
UC will invite 2020 graduates, whose commencements were virtual, to participate in the December 2021 ceremony.
ACADEMIC & INSTRUCTION INFORMATION
What are the key dates for the Fall 2021 semester?
The Fall 2021 semester will begin August 23, 2021. In-seat classes will not be held the following days: September 6 – Labor of Love Day; October 8 – Fall Break; November 22-26 – Thanksgiving Break. Individual programs may share other specifics. Final exams will end December 10, 2021, and commencement is scheduled for Saturday December 11, 2021. For more details, please consult the Fall 2021 Academic Calendar here.
Are there in-seat classes?
Yes. Classes will be delivered in-seat on both the Beckley and Charleston campuses.
Do professors have office hours?
Yes. Professors will hold virtual office hours. At the discretion of the professor, in-person office visits may be offered.
Can I meet with my advisor?
Yes. Please contact your advisor to schedule a meeting.
What happens in my classes if I get sick?
UC is using a Flex Connect model of instruction. All in-seat class sessions will be live streamed and recorded so students can participate remotely in real-time, and access recorded class sessions after they have occurred.
Do I need a computer?
Yes. All students should have a laptop or notebook computer and a web camera. Check the required computer specifications for your particular degree program or major.
Do I need to wear a face mask or face covering in class?
Vaccinated students and employees do not need to wear face masks or coverings on campus, including in classrooms. They are free and encouraged to do so if they wish. Non-vaccinated students are encouraged to wear face masks or coverings in classrooms and other indoor locations. Faculty who are not vaccinated must wear a face mask or covering in classrooms and other indoor locations.
Is the library open?
Can I get tutoring help?
Yes, by appointment.
Is the Center for Career Development open?
Yes, by appointment.
Are special accommodations available?
Yes. Please contact the Academic Support Center.
HOUSING & FOOD SERVICES INFORMATION
Are the residence halls open?
Yes. All residence halls have been cleaned and prepared for student arrival. Training on public health measures and signs/symptoms of COVID-19 has been provided to all live-in professionals, including residence directors, residence assistants, security personnel, and others in similar roles. Residential students will receive specific instructions on cleaning, PPE, and other supplies to bring with them to campus.
Do residential students have roommates?
Students may choose from a variety of housing options. Both single and double occupancy rooms are available.
Are face masks and face coverings required for students living in the residence halls?
Are visitors allowed in the residence halls?
Yes. Residential students may have guests in their rooms and lounge areas. Residence hall visitation has returned to the University Visitation Policy that can be found in the UC Student Handbook. Outside visitors are also permitted. The host student must have each outside visitor complete the daily health check survey as well as the Residence Hall Guest Registration Form and request that unvaccinated guests wear a mask or face covering when they are inside any UC building including residence halls. It is the host student’s responsibility to ensure that their guest(s) do not introduce health and safety risks into our community. The daily health check survey can be accessed under Helpful Links on the Coronavirus website and the Residence Hall Guest Registration Form can be requested at firstname.lastname@example.org. Completed daily health check surveys should be sent electronically to the Virtual Command Center at COVIDemail@example.com. Student who fail to complete the above mentioned requirements may be subject to disciplinary action.
Is laundry available in the residence halls?
Yes. Students have access to free laundry machines in each residence hall.
What dining facilities are open?
All three dining facilities are open. The Dining Hall, Food Court, and Coffee Tavern offer take-away meal service and sit-down dining at adjusted seating capacity in accordance with state and local health official guidance. Seating will be arranged to provide three (3) or more feet of distance between diners. Outdoor seating is also available.
What happens if a student living on campus gets sick?
Any students who are symptomatic of COVID-19 and awaiting test results will be required to quarantine while they await test results as will their roommate if applicable. They will receive telehealth monitoring, meal deliveries, and appropriate supplies.
Any students who are COVID-19 positive will be isolated, either in a dedicated isolation space that has private rooms and are physically separated from other residential rooms, in place, or at home, depending on the individual and campus circumstances at the time. They will receive telehealth monitoring, meal deliveries, and appropriate supplies.
OTHER STUDENT SERVICES & ACTIVITIES
Will there be athletic competitions?
The Mountain East Conference (MEC) expects that all sports will compete during their traditional competitive seasons in 2021-22. Schedules can be found on the UC and MEC websites. UC will continue to follow NCAA and MEC guidelines regarding athletics.
Can I attend athletic events?
Yes. At this time, we anticipate visitors will be welcomed at all UC athletic competitions. For indoor events, masks or face coverings will be recommended for anyone who has not been COVID-19 vaccinated. Additional attendance policies for competitive athletic events may be impacted by campus, city, county and state conditions and guidelines.
Will athletic events be live streamed?
Yes. As many competitive events as possible will be broadcast for live virtual viewing.
Is Student Life offering events?
Yes. The Office of Student Life will coordinate activities that comply with physical distancing guidelines. A mix of in-person and technology-based platforms will be used. Student based campus organizations will receive further guidance on student organization meeting and programming guidelines from the Director of Student Involvement.
Is the Fitness Center open?
Are intramurals being offered?
Yes. Intramural sports activities will be managed to comply with physical distancing guidelines and athletics best practices. Supplies will be available so that equipment and surfaces can be cleaned and disinfected before each use, and that hand hygiene can be practiced before and after activities.
Are there clubs and organizations?
Are health care services available through UC?
Yes. The University is partnering with the Charleston Area Medical Center (CAMC) for COVID-19 telemedicine, urgent care, emergency care, hospitalization, and other fee-based services. Please check with your insurance carrier when selecting health care services.
Are counseling services available?
Yes. Students can learn more about counseling services and make appointments by emailing firstname.lastname@example.org. Employees may access the Employee Assistance Program for counseling services provided through Process Strategies by calling 304-941-1599 or by contacting the University’s Human Resources Office.
Is the Essentials Pantry open?