Student Accounts Manager
Posted September 10, 2025
Student Accounts Manager
University of Charleston
Position Summary:
The Student Accounts Manager is responsible for overseeing the billing process and payment collection of student accounts. This position works closely with other University departments in a coordinated effort to provide quality customer service to students and their families.
Essential Responsibilities:
Provide direct, quick, accurate, and convenient service to students, parents, and other customer service bases through addressing a range of student account needs which require immediate attention. This includes, but is not limited to, the following functions on an as needed basis:
- Maintains and manages Colleague system for all tuition and fee components key to the student billing function
- Works with current students and families to establish payment plans for tuition and fees
- Monitors student balances on payment plans and manages student status for future term registration
- Monitors and posts International Health Insurance charges in coordination with the Office of Student Life
- Prepares and manages student accounts for collections with ECSI, In-house and outside collections
- Reviews and manages student bills and coordinates communications for delinquent accounts
- Reconciles Colleague system to the general ledger accounts
- Provides data and reports to Registrar, Cabinet, and other internal University users as needed
- It is anticipated that this person will become proficient in other areas of the Student Solutions Center operations beyond his\her area of expertise
- Assists with customer service when needed
- Other duties as assigned.
Qualifications:
- Bachelor’s degree preferred. Associate’s degree or extensive university billing or financial aid experience considered.
- 5 years of experience in accounting and accounts receivable
- Must have experience in a high-volume environment
- Ability to maintain confidentiality of information
- Ability to prioritize and organize effectively
- Ability to communicate effectively with the various customer bases, e.g., students, staff, faculty, and external contacts
- Ability to utilize a computer and familiarity with Microsoft Office Suite, specifically Microsoft Excel
- Ability to work independently with little supervision
- Results-oriented interpersonal and organizational skills
- Knowledge of general office procedures
- Ability to handle multiple projects simultaneously
- Ability to adapt to a changing work environment
- Flexible, resourceful, willing to learn\cross-train
- Must be a team player
Interested applicants should submit a letter of interest, a current resume, and the names of three professional references with contact information (including email address if available) to:
Katelyn Nelson, Assistant Controller
University of Charleston
2300 MacCorkle Ave SE
Charleston, WV 25304
Electronic submissions are encouraged. Screening of applications will begin immediately and will continue until the position is filled.
The University of Charleston is an Equal Opportunity Employer