Student Support Specialist
Posted August 1, 2025
Student Support Specialist
Student Solutions, University of Charleston
Position Summary:
The Student Support Specialist (SSS) is responsible for providing prompt and accurate customer service to all students, employees, and guests. In coordination with the Registrar, the position will work to ensure requests are processed and resolved within 72 business hours.
Essential Responsibilities:
- Efficiently resolve student-related issues that arrive in the Student Solutions Center.
- Ensure accurate and timely responses are provided to all communications received via the solutions main line or inbox.
- Produce University ID cards for students and employees.
- Process registration requests for new and returning students.
- Properly code student affiliations to ensure accurate bills are produced.
- Process student forms, including FERPA, to ensure accurate data is maintained in the operating system.
- Process official transcript, degree verification and previous attendance requests.
- Assist with activating and resolving student holds.
- Assist with reactivating student records that have been temporarily withdrawn from the institution.
- Assist with check-in activities at the start of each new semester.
- Assist with SOAR activities and other student-related events.
- Assist with Commencement and other graduation-related events, projects, or activities.
- Assist with maintaining and purging student academic records on a term and annual basis.
- Assist with solutions department marketing projects.
- Other duties as assigned.
Qualifications:
- An associate’s degree is required. Bachelor’s degree preferred.
- Minimum of three years’ administrative or clerical support experience.
- Evidence of excellent customer service is desired.
- Must have excellent organization, planning, and customer service skills.
- Possess good listening skills and an ability to respond effectively.
- Ability to maintain confidentiality of information.
- Microsoft Office product experience (Word, Excel, Teams, MS Forms).
Applications will be accepted until the position is filled.
Interested applicants should submit cover letter, current resume, names of three professional references, and salary requirements to:
Nicole Rupe-Harold
The University of Charleston is an Equal Opportunity Employer