In this session, Megan Hannah, Director of External Communications at American Water, will share her professional journey into the world of external communications and advocacy. She’ll explore how strategic communication can be a powerful tool to shape public perception, influence policy, and support business growth—especially in complex, regulated industries. Attendees will gain insights into how external communications can drive stakeholder engagement, support legislative outreach, and enhance brand reputation. The presentation will also highlight emerging tools and technologies that are transforming…